We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at support@awakenbeautylab.com. Please note that returns will need to be sent to the address provided by our support team. If your return is accepted, we'll send you a return shipping label as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Once we receive and inspect your return, we'll notify you of the approval status. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to process and post the refund. Original shipping charges of $5.95 are non-refundable. If more than 15 business days have passed since your refund was approved, contact us at support@awakenbeautylab.com.