We want every order to feel like the right decision. If something is not working, we will make it right.
You have 30 days from the date your order arrives to request a return. Just email us and we will take care of the rest.
Email us at support@awakenbeautylab.com with your order number and we will send you everything you need. Items sent back without first reaching out may not be accepted, so please drop us a line before sending anything our way.
If your order arrives damaged, defective, or incorrect, please email us a photo right away and we will send a replacement immediately. No need to return the original.
If you ordered the wrong shade or would like to try a different one, email us your order number and the shade you would like instead. We will sort it out for you.
Once your return is received and reviewed, we will let you know the outcome. If approved, your refund will be issued to your original payment method within 10 business days. Your bank may require a little additional time to post it on their end. Original shipping charges of $5.95 are non-refundable, as shipping is a service completed at the time your order leaves our warehouse. If more than 15 business days have passed since your refund was approved, please reach out and we will look into it right away.