Every order is packed and sent with care, and we keep an eye on it the whole way to your door.
Orders are processed within 1 to 3 business days, not counting weekends and holidays. As soon as yours is on its way you'll get an email with tracking.
We ship within the United States only at the moment.
Shipping charges aren't refundable. If you return something, the product cost comes back to you and the original shipping doesn't.
Tracking is emailed to you the moment your order ships. Please allow up to 72 hours for the number to start showing movement once you have it.
One thing worth knowing: the tracking page on our own site is being rebuilt at the moment, and while that work is underway it can show stale or incorrect status. If it looks stuck, or still says your order is being prepared when you've already had a shipping email, that's almost always the page rather than your parcel. Reply to us and we'll check the live status by hand and tell you exactly where it is.
Estimates are estimates, and now and then one takes longer than it should.
If it's been more than 10 business days since your shipping email and your order still isn't with you, email us. Please don't feel you need to wait it out, or work out for yourself whether it counts as lost. We'll find out exactly where it is and come back to you, and if it has genuinely gone astray we'll make it right.
Tell us what happened and we'll take care of it.
A photo helps if you have one handy, but we won't hold things up over it. In most cases we'll offer to send a fresh one straight out, free, with nothing for you to send back. If you'd rather have your money back instead, just say so and that's completely fine too.
Email us at support@awakenbeautylab.com, or reply to any email we've sent you. It comes straight to us and we read every one.